Shipping Policies

 

Thank you for shopping with us! We’re thrilled to have you here and we want to make sure you have all the information you need about our shipping process. Below you’ll find the details about our shipping policy for both products and embroidery services.

Processing Time

All orders are processed within 4-10 business days, excluding weekends and holidays. Please allow extra time during high-demand periods like holidays.

Once your order is processed, we’ll send you an email with tracking information so you can monitor your shipment as it makes its way to you!

Shipping Methods & Rates

We offer a variety of shipping options depending on your location. You will be able to select your preferred shipping method at checkout.

  • Standard Shipping (3-7 business days)
  • Expedited Shipping (1-3 business days)
  • International Shipping (Varies by destination)

Shipping costs will be calculated at checkout based on the weight of your order and your delivery address.

Free Shipping

We offer free standard shipping on orders over $65 within the United States. International orders may be eligible for discounts or promotions on shipping, which will be outlined at checkout.

Embroidery Services Shipping

For custom embroidery services, please note that the processing time may vary depending on the complexity and volume of the order. Typically, embroidery services will take 5-14 business days to complete before being shipped. If there are any delays, we’ll notify you promptly.

International Shipping

We are happy to offer international shipping to select countries. Shipping fees, delivery times, and any applicable customs duties or taxes will vary based on your location and the weight of your order.

Please note that international orders may take longer to process due to customs, and we cannot be held responsible for delays caused by customs processing or handling.

Order Tracking

Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to check the status of your shipment through our courier partner’s tracking page.

Address Accuracy

Please ensure that the shipping address provided is correct. We are not responsible for any delays or issues caused by incorrect or incomplete addresses. If you notice an error in your address after placing your order, please contact us immediately so we can assist you in correcting it.

Lost or Damaged Packages

While we strive to ensure that all orders are carefully packed and shipped in a timely manner, once your package leaves our facility, it’s in the hands of our delivery partners. If your package is lost, damaged, or delayed, please reach out to us as soon as possible. We will work with the shipping carrier to resolve the issue, but we are not responsible for lost or damaged packages.

Contact Us

If you have any questions regarding shipping, or if there is an issue with your order, please don’t hesitate to contact our customer support team at KBDesignsPNW@gmail.com. We’re here to help and ensure your experience is a great one!

Thank you for choosing KB Designs Apparel Studio for your embroidery needs. We can’t wait to get your order to you!